HUZEE STORE
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✦ New Collection 2026 ✦

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Contact Us

We're here to help

Response time: Usually within 30 minutes on WhatsApp. Email replies within 24 hours.

WhatsApp Support

Order, return, ya kisi bhi cheez ke liye message karein.

huzeestore@gmail.com

Email Support

Send us a detailed message and we'll reply within 24 hours with a full resolution.

General: huzeestore@gmail.com

Complaints: complaint.huzeestore@gmail.com

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Frequently Asked Questions

How do I track my order?
Go to My Orders page to see your order status. For real-time updates, contact us on WhatsApp with your invoice number.
What payment methods do you accept?
We accept Cash on Delivery (COD) across all of Pakistan. No advance payment required!
How long does delivery take?
Standard delivery takes 3–7 business days depending on your city. Lahore, Karachi, Islamabad usually receive orders faster.
Can I return or exchange a product?
Yes! We offer easy returns within 7 days. See our full Return Policy for details.
What if I received a wrong item?
We sincerely apologize! Please send us photos on WhatsApp within 24 hours of delivery and we'll arrange a free replacement or full refund immediately.
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Return Policy

Cancel & return — simple rules

⏱️
30 Minutes
Order cancel karne ka waqt
📦
3 Din
Delivery ke baad return window
💬
WhatsApp
Return/cancel sirf WhatsApp se

Order Cancel Policy

Zaruri baat: Order place karne ke baad sirf 30 minute ke andar cancel ho sakta hai. 30 minute baad cancel nahi hoga.
  • 30 min andar: Order cancel karwa sakte hain — WhatsApp par invoice number bhejein
  • 30 min baad: Order cancel nahi hoga — processing shuru ho jati hai
  • Cancel hone ki soorat mein koi charge nahi — Cash on Delivery hai isliye koi deduction nahi
  • Agar order ship ho gaya to cancel nahi hoga — delivery ke baad return karein

Return Policy — 3 Din

Order deliver hone ke baad sirf 3 din (72 ghante) ke andar return request bhej sakte hain. App ke My Orders section mein "Return Request" button aayega.
  • Wrong size ya color mila ho
  • Product listing se bilkul mukhtalif item mila ho
  • Item bilkul naya ho — tags lagay hon, use na hua ho
Return kaise karein?
My Orders → Delivered order → Return Request button dabayein

Return Nahi Hoga Agar…

  • 3 din guzar gaye delivery ke baad
  • Item use ho gaya, wash ho gaya ya alter ho gaya
  • Tags ya packaging nahi hai
  • Undergarments / innerwear (hygiene reasons)
  • Sale ya discounted items (sirf defective ho to return hoga)

Return Kaise Karein?

  • Step 1: Delivery ke 3 din ke andar WhatsApp par message karein
  • Step 2: Item ki clear photos + invoice number bhejein
  • Step 3: Hamaari team 24 ghante mein review karegi aur approve karegi
  • Step 4: Hamaare diye huye address par item wapis bhejein
  • Step 5: Exchange ya refund 2–3 din mein process ho jayega

Refund

  • Approved refund 2–3 business din mein process hoga
  • EasyPaisa, JazzCash, ya bank transfer se wapis milega
  • Delivery charges wapis nahi honge — sirf product ki price milegi (jab tak hamaari galti na ho)

Return ya cancel karna chahte hain? Abhi WhatsApp karein!

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Privacy Policy

Aapki privacy hamare liye zaroori hai

Aakhri update: May 2026 — HUZEE STORE, Pakistan

Yeh Policy Kya Hai?

Jab aap HUZEE STORE use karte hain — order karte hain, account banate hain, ya sirf browse karte hain — tab aap kuch information share karte hain. Yeh policy batati hai ke hum wo information kaise use karte hain aur kaise protect karte hain.

Hum Kya Collect Karte Hain?

  • Account Info: Naam, email address, password (encrypted)
  • Order Info: Delivery address, phone number, city, province
  • Shopping Activity: Cart items, wishlist, order history
  • Device Info: Browser type, IP address (security ke liye)

Yeh Info Hum Kyun Use Karte Hain?

  • Aapke orders process karne aur deliver karne ke liye
  • Order confirmation aur status update emails bhejne ke liye
  • Account security maintain karne ke liye
  • Customer support provide karne ke liye
  • Website behtar banane ke liye (aggregate data, koi personal info nahi)

Kya Hum Aapki Info Share Karte Hain?

Nahi. Hum aapki personal information kisi bhi third party ko sell ya share nahi karte.
  • Delivery ke liye courier company ko sirf naam, address aur phone share hota hai
  • Payment ke liye koi info share nahi hoti — hum sirf COD accept karte hain
  • Koi advertisement network ya data broker ko information nahi jati

Aapka Data Kitna Safe Hai?

  • Passwords hamesha encrypted form mein store hote hain
  • Firebase (Google) ke secure servers pe data store hota hai
  • Website HTTPS ke zariye secure connection use karti hai
  • Sirf authorized admin aapke orders dekh sakta hai

Aapke Rights

  • Aap apna account aur data delete karwa sakte hain — email par request karein
  • Aap apni personal info update kar sakte hain (Profile page se)
  • Marketing emails se unsubscribe kar sakte hain
  • Koi bhi sawaal ho to hamare saath rabta karein

Rabta Karein

Privacy se related koi bhi sawal ya concern ke liye:

huzeestore@gmail.com  |  complaint.huzeestore@gmail.com

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Terms & Conditions

Website use karne se pehle zaroor parhein

Effective Date: May 2026 — HUZEE STORE, Pakistan

Agreement

HUZEE STORE ki website use karke aap in Terms & Conditions se agree karte hain. Agar aap in se agree nahi hain toh website use mat karein. Hum yeh terms kabhi bhi update kar sakte hain — updated version website pe available hoga.

Orders aur Payment

  • Hum sirf Cash on Delivery (COD) accept karte hain — koi advance payment nahi
  • Order place karne ke baad 30 minute ke andar cancel kar sakte hain — baad mein nahi hoga
  • Delivery ke waqt agar product lene se inkar karein to future orders pe restriction lag sakti hai
  • Hum order reject karne ka haq rakhte hain — agar stock available na ho ya address incomplete ho
  • Prices kabhi bhi change ho sakti hain — order confirm hone wali price final hogi

Delivery

  • Standard delivery time: 3–7 business days
  • Delivery charges order total ke hisab se calculate hoti hain
  • Delivery delay ka responsibility courier company ki hai — hum ensure karte hain ke order jaldi dispatch ho
  • Address galat dene ki wajah se delivery fail hone pe hum responsible nahi hain
  • Farz karein ke parcel lost ho jaye — hum courier se claim karte hain aur aapko update karte hain

Returns aur Refunds

  • Return sirf delivery ke 3 din ke andar ho sakta hai
  • Return sirf in wajuhaat pe: wrong item, ya listing se bilkul mukhtalif
  • Used, washed, ya altered items return nahi honge
  • Refund — EasyPaisa, JazzCash, ya bank transfer se — 2–3 business days mein
  • Detailed return process ke liye Return Policy dekhen

Account Rules

  • Account banate waqt sahi information dena zaroori hai
  • Apna password secure rakhein — account sharing allowed nahi
  • Ek se zyada accounts banana allowed nahi
  • Fake orders, fraud, ya abusive behavior pe account permanently ban ho sakta hai

Website Content

  • HUZEE STORE ke product images, descriptions aur logo hamaari property hain
  • Bina permission ke copy ya use karna allowed nahi
  • Product colors screen pe thodi different dikh sakti hain — yeh normal hai

Governing Law

Yeh Terms Pakistani law ke tehat govern hoti hain. Koi bhi dispute pehle friendly resolution se solve karne ki koshish ki jaayegi. Kisi bhi sawal ke liye: huzeestore@gmail.com

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About Us

HUZEE STORE ke baare mein

🛍️
100% COD
Koi advance payment nahi
🚚
Pakistan Wide
Poore Pakistan mein delivery
Quality Products
Carefully selected items

Hamare Baare Mein

HUZEE STORE ek Pakistani online shopping store hai jo quality products affordable prices pe deliver karta hai — poore Pakistan mein. Humara maqsad simple hai: aapko ghar baithe best products milein, bina kisi risk ke, 100% Cash on Delivery ke saath.

Hum carefully apne products select karte hain taake aapko sirf best mile. Customer satisfaction hamaari pehli priority hai.

Hum Kyun?

  • Cash on Delivery: Pehle product dekho, phir payment karo — koi risk nahi
  • Easy Returns: Delivery ke 3 din ke andar return/exchange — no questions asked
  • Fast Delivery: 3–7 business days mein aapke ghar
  • Responsive Support: Email se rabta karein, 24 ghante mein reply
  • Secure Shopping: Aapka data fully protected hai

Hamse Milein

Koi bhi sawal, feedback ya complaint ke liye:

huzeestore@gmail.com

complaint.huzeestore@gmail.com (Complaints)

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HUZEE STORE

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Dashboard
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Dashboard
Limited Time Offers
Home page par show/hide hoti hain — admin dates set karta hai
Kaise kaam karta hai: Har offer ki ek Start Date aur End Date hoti hai. Home page par section tab dikhta hai jab koi bhi offer active ho. Offer automatically hide ho jaata hai End Date guzarne ke baad.
TitleDescriptionDiscountLink/CategoryStart DateEnd DateStatusActions
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Firebase Security Rules

Reviews save karne ke liye Firebase Console mein yeh rules paste karein:
Firebase Console → Firestore Database → Rules → Edit rules → Publish

rules_version = '2';
service cloud.firestore {
  match /databases/{database}/documents {

    // Products — public read, admin write
    match /products/{id} {
      allow read: if true;
      allow write: if request.auth != null
        && request.auth.token.email == 'zeerakbutt435@gmail.com';
    }

    // Categories — public read, admin write
    match /categories/{id} {
      allow read: if true;
      allow write: if request.auth != null
        && request.auth.token.email == 'zeerakbutt435@gmail.com';
    }

    // Reviews — public read, logged-in user write
    match /reviews/{id} {
      allow read: if true;
      allow create: if request.auth != null;
      allow update, delete: if request.auth != null
        && (resource.data.userId == request.auth.uid
          || request.auth.token.email == 'zeerakbutt435@gmail.com');
    }

    // Orders — user apne orders dekh sake, admin sab dekhe
    match /orders/{id} {
      allow create: if request.auth != null;
      allow read, update: if request.auth != null
        && (resource.data.userId == request.auth.uid
          || request.auth.token.email == 'zeerakbutt435@gmail.com');
    }

    // Users — apna profile khud dekhe/edit kare, admin sab
    match /users/{id} {
      allow read, write: if request.auth != null
        && (request.auth.uid == id
          || request.auth.token.email == 'zeerakbutt435@gmail.com');
    }

    // Settings — public read, admin write
    match /settings/{id} {
      allow read: if true;
      allow write: if request.auth != null
        && request.auth.token.email == 'zeerakbutt435@gmail.com';
    }

    // Limited Time Offers — public read, admin write
    match /limitedOffers/{id} {
      allow read: if true;
      allow write: if request.auth != null
        && request.auth.token.email == 'zeerakbutt435@gmail.com';
    }
  }
}
Firebase Console Rules Page Kholein

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